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To be effective and successful, salespeople need to know how to connect with their customers. These programs for Sales and Customer Service Professionals will help them learn to communicate better and improve their sales relationships by:

  • Learning a good sales process.
  • Understanding their own sales or customer service style.
  • Understanding how to identify their customer’s buying style.
  • Learning how to adapting their personal sales or customer service style to meet their customer’s needs.

FACILITATOR KITS FOR SOME COURSES ARE AVAILABLE FOR PURCHASE

DiSC®- Powered Selling

The goal of this program is to help participants understand their own selling tendencies and their customers’ needs so that they can adapt when needed for better results. Participants will discover four basic approaches to selling and identify their most natural approach, learn how preferences drive buying behaviors and discover effective techniques for selling to people with differing styles, understand that customers have diverse needs and learn to adapt communication to build the trust needed to gain commitment for the sale, and develop selling strategies and action plans.

Suggested Audience: Individuals who are in a sales or sales support roles, or individuals who manage sales employees, who want to improve effectiveness with customers and sales results.

Program Length: 3 to 4 hours (not including breaks.)

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All the following Sales Classes utilize the DiSC behavioral profile:

Building a Sales Relationship

The most effective salespeople don’t use a one-size-fits-all approach to selling. This program is designed to help participants appreciate the diversity of their customers’ needs and motivations, understand the need to adapt their sales strategy to meet the needs of their clients, read the DiSC styles and buying needs of their customers, and create natural and influential relationships with their customers.

Suggested Audience: Salespersons who want to learn a simple framework for managing the diverse client needs, goals, and preferences.

Program Length: Full Day

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Being Responsive to Customer Differences

The goal of this program is to help participants learn the DiSC model for human nature and its implications for their sales and customer service success, appreciate the need to tailor their sales and customer service style to the preferences of their customers, learn which strategies are most effective with different types of customers, understand how to adapt their sales and customer service strategies instinctively, and develop more effective relationships with their customers.

Suggested Audience: Salespersons and Customer Service Representatives who need to gain insight into why certain customers are difficult for them, and learn better ways to respond to those situations.

Program Length: Half Day

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